Frequently Asked Questions
What are research peptides?
Research peptides are compounds composed of linked amino acids that are used in laboratory and scientific research. Researchers study peptides to better understand biological mechanisms, cellular processes, and molecular interactions.
Are your products tested?
Yes. Our products are third-party tested by U.S.-based laboratories to
support product quality, identity, and purity.
Purity X Peptides provides batch-specific Certificates of Analysis
(COAs) containing the available analytical results.
Customers are able to match the lot number printed on the product label to
the lot number shown on the corresponding COA.
How do I access a COA?
Certificates of Analysis are available through our COA page. Documentation may also be linked from the corresponding product page.
What purity level do your products have?
Product purity information is listed on the corresponding
batch-specific Certificate of Analysis. Customers should review the COA
associated with the lot number printed on their product.
Purity requirements vary depending on the intended research application. For many in vitro laboratory applications, peptide purity of ≥95% is commonly used as a general research-grade benchmark.
Are your products intended for human consumption?
These products have not been evaluated by the U.S. Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease. They are not intended for human or veterinary use, ingestion, injection, or clinical application.
Do you offer refunds or returns?
Due to the nature of research materials, all sales are final. If you receive a damaged, defective, or incorrect order, please contact support@purityxpeptides.com within 7 days of delivery.
How long does shipping take?
Orders are typically processed within 1 business day. Delivery times vary by carrier, shipping method, destination, weather, and other conditions outside our control. Orders are not processed or shipped on holidays.
Do I receive tracking information?
Yes. Tracking information is automatically emailed after your order has shipped. Please allow time for the carrier to activate and update the tracking number.
Can I cancel my order?
Orders may be canceled only if they have not entered fulfillment and a shipping label has not been created. Contact support@purityxpeptides.com as soon as possible. Cancellation cannot be guaranteed.
How should products be stored?
Storage recommendations are provided on product labels and product pages. Follow the applicable handling and storage instructions to help preserve product integrity.
How can I contact support?
Email
support@purityxpeptides.com
or use the contact form linked in the website header.
We aim to respond to most inquiries within 1 business day.