Frequently Asked Questions

What are research peptides?

Research peptides are compounds composed of linked amino acids that are used in laboratory and scientific research. Researchers study peptides to better understand biological mechanisms, cellular processes, and molecular interactions.

Are your products tested?

Yes. Purity X Peptides provides Certificates of Analysis (COAs) supporting product identity and purity.

How do I access a COA?

COAs are available through our COA page. If you cannot locate a COA, please contact support@purityxpeptides.com.

What purity level do your products have?

Product purity information is listed on the corresponding COA. Products are tested to meet high-purity standards.

Are your products intended for human consumption?

No. All products sold by Purity X Peptides are intended exclusively for laboratory and scientific research purposes and are not intended for human consumption. These products have not been evaluated by the U.S. Food and Drug Administration (FDA) and are not intended to diagnose, treat, cure, or prevent any disease.

Do you offer refunds or returns?

Due to the nature of research materials, all sales are final. If you receive a damaged, defective, or incorrect order, please contact support@purityxpeptides.com within 7 days of delivery.

How long does shipping take?

Orders are typically processed within 1–3 business days. Delivery times vary by carrier and destination. We do not ship on weekends or holidays.

Do I receive tracking information?

Yes. Tracking information is automatically emailed once your order has shipped.

Can I cancel my order?

Orders may be canceled only if they have not yet entered processing or fulfillment. Please contact support@purityxpeptides.com as soon as possible if you need assistance.

Do I need an account to place an order?

Creating an account provides access to order history and a faster checkout experience.

How should products be stored?

Storage recommendations are listed on product labels and product pages. Please follow all recommended storage guidelines to maintain product integrity.

How can I contact support?

Email: support@purityxpeptides.com

We aim to respond to most inquiries within 1 business day.